WhatsApp Business
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Install
laCafe app

WhatsApp Business — no message left unanswered

Guests message your restaurant's WhatsApp number and the chats show up in laCafe. Staff reply as the number, without being tied to one phone.

Install from the laCafe store How it works

Free · connects in a few minutes through Meta's official window

Every WhatsApp guest in one place

Not one phone: the whole team sees the chats and replies.

Reply as the number

Staff type in the panel and guests get the reply from the restaurant's number. ✓ sent, ✓✓ delivered and “Seen” are all visible.

Photos, voice and location

Photos, videos, voice messages, files and locations from guests open right in the chat.

Guest profiles found automatically

WhatsApp knows the phone number, so if laCafe has a guest with that number, the chat is linked automatically.

Reactions and “Seen”

Guest reactions and read receipts show in the chat; when you open it, the guest sees blue ticks.

Multiple numbers

A separate WhatsApp number per brand or branch, all in one panel with search and unread counts.

Broadcasts

Text and images to guests who wrote in the last 24 hours — everyone or a laCafe segment, scheduled for later if you like.

AI assistant

Replies at night and takes orders

Runs through your restaurant's Claude or OpenAI app. You write the script and decide what the AI is allowed to do.

Menu and pricesReads dishes, prices and branches from laCafe, so it never quotes stale data.
Working hoursAlways on or only during set hours. It stays quiet while a staff member is typing.
“Typing…” and reactionsGuests see “typing…” while it prepares a reply, and it writes in your script's tone.
Takes ordersDoesn't ask for the phone again — it uses the WhatsApp number. Sends the order to the POS and hands anything it can't answer to an operator.

Set up in a few minutes

Through Meta's official WhatsApp Business Platform (Cloud API). No password sharing.

Built on WhatsApp's rules

  • Official Cloud API: no risk of the number being banned, sign-in happens in Meta's own window
  • You can connect a number from the WhatsApp Business app, and the app keeps working on your phone
  • Replies within 24 hours of a guest's message are free (WhatsApp's rule)
  • AI only writes if you turn it on; tokens and chats are stored in the app's database
  1. Install the applaCafe store → WhatsApp Business → “Install”. It's free.
  2. Connect the numberSettings → Apps → WhatsApp Business → “Connect a WhatsApp number”. Pick your business and number in the Facebook window and enter the SMS code.
  3. Start replyingNew messages land in the panel instantly and staff reply from there.

Frequently asked questions

What number do I need?

Any phone number: a new one or one already running in the WhatsApp Business app. A number on regular (personal) WhatsApp must be removed from it first.

Will the WhatsApp Business app keep working?

Yes, if you choose “Number from the WhatsApp Business app” when connecting. Replies sent from the phone show up in the panel too.

How much does it cost?

The app is free, and replies within 24 hours of a guest's message are free too. The AI assistant needs a Claude or OpenAI app connected in your restaurant.

Why can't I message some guests?

WhatsApp lets businesses reply freely within 24 hours of the guest's last message. After that, only a Meta-approved template can be sent.

Can I connect several numbers?

Yes, a separate number per brand or branch. They all show up in one panel.

Don't lose your WhatsApp guests

Install WhatsApp Business and run your chats as a team.

Install from the laCafe store